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Welcome to
ResidentPortal

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Welcome to the
ResidentPortal
app.

How-to Videos
App Features
Tips
FAQs
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How-to Guides
Features
Tips
FAQs
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CHECK OUT THE APP DISCOVER 4.0
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Helpful How-To Guides

Enroll
Edit Account Information
Make a Payment
Set Up a Recurring Payment
Submit a Maintenance Request
Contact the Property
1. On the Login screen, click "Need to Sign Up?"
2. Search for your property
3. Enter your information as you entered it on your application & click "Create Account"
1. Click on the Circle in the top right corner of your screen (it may be your profile picture)
2. Select "Personal Information"
3. From here, you can update your Profile Photo, Password, Phone Number or Language Preferences
1. Click the Payments icon on the top navigation bar
2. Click on"Make a Payment" on the Right side of your screen
3. Follow the prompts on the screen to Select a Payment Amount, Choose a Payment Method, Agree to the Terms and Conditions, and then click "Make Payment"
1. Click the Payments icon on the top navigation bar
2. Select the "Auto-Payments" tab
3. Click "Add New Auto Payment"
4. Follow the prompts on the screen to choose Payment Frequency, Payment Amount, Payment Day, Start and End Months, Agree to the Terms and Conditions, and then click "Add Auto Payment"
1. Click the maintenance icon on the top navigation bar
2. Click "Request Maintenance". From this screen you can also view your Open Requests and Past (completed) Requests.
3. Follow the prompts on the screen to complete details of the maintenance issue. If you only have one request, click "Submit". If you have additional requests, click "Submit & Add Another Issue".
1. Locate the Main Menu
2. Click "Contact Property"
3. Follow the prompts to fill out the form When complete, click "Send Message"
How-To Videos
How-To Guides

"Alexa, start
ResidentPortal"

The ResidentPortal App makes life easier! With it, you can quickly pay rent, submit a maintenance request, get announcements, communicate with your property manager, add vehicle information, and get notified that a package has arrived. With ResidentPortal, you can take care of it all!



Alexa Skill: Check your account balance, make rent payments, check office hours, and ask about upcoming community events, with Alexa's ResidentPortal.



Contact Property: Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.



Amenities: Reserving amenities is easier than ever. Whether you want to reserve the clubhouse for a game night with friends, claim the pool for your epic pool party, or anything else, you can reserve them all through



Maintenance Requests: Submit maintenance requests with pictures of the issues.



Messages: Never miss an important announcement, event, or message from your community.



One-Tap Pay: Pay rent with a single tap.



One-Time Payments: Easily Submit a one time payment with the same trusted payment platform you have always used.



Parcel Alert Notifications: Get notified when your packages arrive.



Recurring Payments: Easily schedule new auto-payments, ensuring your rent will never be late.



RentNotify: Sends push notifications to your device, reminding you to pay rent.



And much more!: Download the ResidentPortal App today and have the office at your fingertips, 24/7.



Amenities: Reserving amenities is easier than ever. Whether you want to reserve the clubhouse for a game night with friends, claim the pool for your epic pool party, or anything else, you can reserve them all through ResidentPortal.



Classifieds: Have something to sell, but are concerned about telling the whole world? Use the classifieds section to post items to your community.



Community Feed: There's always something happening in your community. ResidentPortal now features a Community Feed to keep you up to date on community events, announcements, and deadlines. Never feel left out again!



Events: With the addition of the Community Feed, keeping up to date on Community Events has never been easier. You can now RSVP to community events and we'll keep track of the events you’ve responded to.



Messages: Never miss an important announcement, event, or message from your community.



Mobile Friendly/Responsive Templates: Our new ResidentPortal was created with mobile in mind. Have fun browsing the Portal on your mobile, tablet, or desktop.



Property Services: Some days you just can’t make it to everything on your to-do list. Properties can now offer services like Laundry Service, Dog Walking, or Maid Services for residents who need a little help.



Recurring Payments Take a picture of your check or credit card to pay your rent.



Referrals: Love where you live? Refer a friend. The community experience only gets better when you live with people you know.



Rentable Items: Is there something missing from your apartment that would make your life better? Your property may have certain items available to rent, including parking spaces, garage units, TV units, beds, etc.



Resident Alerts: This new section provides alerts that apply to you specifically. Is your payment information expiring soon? Did you forget to add your renter's insurance information? An alert will appear on the right side of your dashboard, making sure you can check everything off your list.



Reviews: Is your property simply amazing? Leave a review to let others know about your 5 star experience!



And much more!: Log in to ResidentPortal today to have the office at your fingertips, 24/7.

App Features

Don't share your payment information with your roommates!

Each roommate can have their own ResidentPortal account.

For assistance with community related issues, use the "Contact" section on the Main Menu.

Set up an Automatic Payment and never worry about paying your rent on time again!

See something listed here that you can't access? Contact your Property for more information.

Have an idea that will make the app better? Submit Feedback under "App Feedback"

Tips
PAYMENTS
MAINTENANCE
What do I do if I forgot my password?

You can select "Forgot Password" on the login screen, which will immediately send you a password reset email. If you're still experiencing issues, you can also reach out to your property, to ensure they have the correct email address on file. If your phone allows fingerprint login, you can also use that to enter the app!

How do I update my information if I moved apartments?
The ResidentPortal App allows you to access your multiple leases (Past, Current, Notice, Future) from a single login. When moving to a new property, you will be directed to a new "Select Your Property" screen, where you will see "[your property name] - NEW" in the list. Select that property and complete the enrollment steps. After that, you can quickly change your property or unit by selecting "Change Unit/Property" from the app main menu.
How long will it take for the payment to show on my account?
When a payment is made through the ResidentPortal App, your balance due in the app will usually update immediately. You will also be sent an automated Payment Receipt email from your property, once the payment is received. However, it is possible that your balance can take longer to update if there is an issue with the network. Please allow up to 30 minutes for the payment to update. Your bank account should reflect the debited amount (or a Pending amount to be debited) by the next business day.
How do I edit payment information?
To delete, add, or edit Stored Billing information, go to the main menu of the ResidentPortal App and select Payments > Stored Billing. To delete, add, or edit Recurring Payment information, go to main menu and select Payments > Auto Payments.
How do I update my address/other contact information?
To update your address or other contact information, go to the main menu of the ResidentPortal App and select My Account > Edit Info or Contacts.
How do I turn off push notifications?
To customize which push notifications to receive, go to the main menu of the ResidentPortal App and select Settings. Here you can choose to receive push notifications related to Payments, Maintenance, and/or Other Services.
Why can't I see my balance due before the 1st of the month?
The ResidentPortal App has the ability to display charges prior to the 1st of the month. However, the property management company determines what day charges are posted and made visible to residents.
Why can't I use my preferred method of payment?
The ResidentPortal App can be customized by property management to only accept certain payment types (eCheck, credit card, recurring) on certain days. Likewise, if you have made a late payment or a payment that was returned due to an invalid account number or insufficient funds, your account may have been placed on Certified Funds Only. If you suspect this is the case, you can either pay by money order, MoneyGram, or contact your property for more details about your account.
Why are the convenience fees so high?
In order to provide the ResidentPortal App free of charge and to provide high quality services to renters such as yourself, there is fee associated to most/all payment types. Usually there are several payment options, depending on your property. Some options are cheaper than others. Paying with your checking or savings account, for example, is usually less expensive than debit or credit cards. You can verify this by entering your bank account information into the app to check the fee.
Why can't I make a partial payment/Why do I have to pay in full?
The ResidentPortal App can be customized by property management to accept partial payments or require payments in full. Some properties may also allow partial payments before the first day late, after which time they may require payments to be made in full.
Why doesn't my Auto Payment pay the full balance due?
The ResidentPortal App can be customized by property management to let you either: 1) specify an exact amount to be paid each month; 2) specify an upper limit to be paid each month; or 3) pay the entire balance each month. If you have chosen options 1 or 2, you may have specified an amount or limit that doesn't equal the full balance due.
How do I confirm my payment was processed correctly?
When a payment is made through the ResidentPortal App, your balance due will usually update immediately. You will also be sent an automated Payment Receipt email from your property, once the payment is received. However, it is possible that your balance can take longer to update if there is an issue with the network. Please allow up to 30 minutes for the payment to update. If it still hasn't changed by that time, please contact your property from the "Contact" button on the main menu.
Can I cancel a payment if I make a mistake?
You cannot currently cancel a payment in the ResidentPortal App. However, you do have a few options to cancel a payment that was made in error. You can do so by entering ResidentPortal and going to Payments > Recent Payments. There you can cancel your payment prior to 5:30pm Eastern of that day.
I overpaid on rent last month, why isn't there a credit on my account?
The ResidentPortal App can be customized by property management to either show or hide credit balances. If shown, the credit balance will be displayed as a negative number on the app, and can be found by selecting "Payments" from the home screen or main menu.
How do I submit a maintenance request?
To submit a maintenance request through the ResidentPortal App, select "Maintenance" from the home screen or main menu. Then select "Request Maintenance" and follow the maintenance submission workflow, adding descriptions and photos where applicable. If you do not see this area of the app, this means your property management company has disabled the maintenance request function.
How do I follow-up on a maintenance request?
You can find your Open maintenance requests by going to the main menu of the ResidentPortal App and selecting Maintenance > Open Requests. Here you can find your request ID #. With that information at hand, you can then reach out to your property directly through the app by going to the main menu and selecting Contact > Email Us or Call Us.
I have submitted feedback about many issues in my community, why haven't I received a response?
Unfortunately, the ResidentPortal App team is unable to provide assistance with problems in your community (noise, trash, maintenance, smoking, neighbors, etc.). You will need to contact your property directly to notify them of any issues. You can do this through the ResidentPortal App by going to the main menu and selecting Contact > Email Us or Call Us.
FAQs
PAYMENTS
MAINTENANCE
Why can't I see my balance due before the 1st of the month?
ResidentPortal has the ability to display charges prior to the 1st of the month. However, the property management company determines what day charges are posted and made visible to residents.
Why can't I use my preferred method of payment?
ResidentPortal can be customized by property management to only accept certain payment types (eCheck, credit card, recurring) on certain days. Likewise, if you have made a late payment or a payment that was returned due to an invalid account number or insufficient funds, your account may have been placed on Certified Funds Only. If you suspect this is the case, you can either pay by money order, MoneyGram, or contact your property for more details about your account.
Why are the convenience fees so high?
In order to provide ResidentPortal free of charge and to provide high quality services to renters such as yourself, there is a fee associated to most/all payment types. Usually there are several payment options, depending on your property. Some options are cheaper than others. Paying with your checking or savings account, for example, is usually less expensive than debit or credit cards. You can verify this by entering your bank account information into the app to check the fee.
Why can't I make a partial payment/Why do I have to pay in full?
ResidentPortal can be customized by property management to accept partial payments or require payments to be made in full. Some properties may also allow partial payments before the first day late, after which time they may require payments to be made in full.
Why doesn't my Auto Payment pay the full balance due?
ResidentPortal can be customized by property management to let you either: 1) specify an exact amount to be paid each month; 2) specify an upper limit to be paid each month; or 3) pay the entire balance each month. If you choose option 1 or 2, you may have specified an amount or limit that doesn't equal the full balance due.
How do I confirm my payment was processed correctly?
When a payment is made through ResidentPortal, your balance due will usually update immediately. You will also be sent an automated Payment Receipt email from your property, once the payment is received. However, it is possible that your balance can take longer to update if there is an issue with the network. Please allow up to 30 minutes for the payment to update. If it still hasn't changed by that time, please contact your property from the "Contact" button on the main menu.
Can I cancel a payment if I make a mistake?
If you make a mistake with your payment, you do have a few options to cancel a payment that was made in error. You can do so by entering ResidentPortal and going to Payments > Ledger. There you can cancel or void your payment prior to 5:30pm Eastern of that day.
I overpaid on rent last month, why isn't there a credit on my account?
ResidentPortal can be customized by property management to either show or hide credit balances. If shown, the credit balance will be displayed as a negative number, and can be found by selecting "Payments" from the home screen or main menu.
How do I submit a maintenance request?
To submit a maintenance request through ResidentPortal, select "More" from the menu bar, and then select "Request Maintenance" main menu. Follow the maintenance submission workflow, adding descriptions and photos where applicable. If you do not see this area in ResidentPortal, this means your property management company has disabled the maintenance request function.
How do I follow-up on a maintenance request?
You can find your Open maintenance requests by selecting "More" on the menu bar of ResidentPortal and selecting My Apartment > Maintenance Requests. Here you can see Open Requests, Past Requests, and contact information from your property.
I have submitted feedback about many issues in my community, why haven't I received a response?
Unfortunately, the ResidentPortal team is unable to provide assistance with problems in your community (noise, trash, maintenance, smoking, neighbors, etc.). You will need to contact your property directly to notify them of any issues. You can do this through ResidentPortal by clicking on "More" on the menu bar, then select "Contact Property".
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